Refund and Shipping
- We acquire online orders by the following forms of payment—Visa & Mastercard Debit & Credit cards from preferred banks in India.
- Please note that for Visa and MasterCard, you will need to submit your 16-digit credit card number, card expiry date and a 3-digit CVV number (on the back of the card) when you make an online purchase utilising your Credit Card.
- You should have registered your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to make the transaction. For American Express Cards, you will be asked to give your 15-digit card number and a 4-digit code.
- If the Amount has been subtracted from your account, but you haven’t obtained confirmation from us, you can reach out to our customer care team and present the following information and send it to firstname.lastname@example.org
- Transaction Reference Number.
- Amount debited with registered Email ID
- Date & Time of Transaction.
- The shipping and handling costs are mentioned at check-out, and customers will know about this before making payments.
- Once your order has been approved and transmitted, you will receive an email with the specifications of the tracking number and the courier company. We ordinarily ship most orders within 6-7 business days.
- The expected delivery time may vary somewhat from state to state. Days excluding Saturdays, Sundays, and Holidays are counted as working days. In addition, product delivery may get postponed due to reasons linking to logistics concerns.
- If you order our products from a Sale event, dispatches may be delayed due to heightened volumes. We will target to dispatch all orders within a maximum of 7 days from the date of order.
- Split shipments are entirely regular. This means that different parts of your order may have been dispatched from our different warehouse locations across India. Rest assured, you will only have to pay the shipping/COD charge, if suitable, on the package you receive.
- To assure the safety and hygiene of all our customers, there might be delays in product dispatches & deliveries owing to limitations on logistics due to COVID-19. Unfortunately, we would not engage in dispatch or delivery timelines in these situations and request you to bear with us.
- Cash on Delivery (COD) option is open for all products directed to availability, promotions and offers. But there are some default settings for COD orders. Only eligible carts can order COD.
- We take great precautions on the security of the products and their packaging while dispatching them. We pack our products in boxes, where each product is protected while delicate items like bottles are carefully secured with additional dunnage.
- If the shipment is tampered with or damaged, please do not accept it.
- Orders settled on the second half of Saturday or Sunday will be transmitted within 48-72 hours.
- If the order is updated as delivered. Still, the user has not received the order; the same has to be implied to the customer service team via call or email within 24 hours of the delivery intimation. You will have to give 48-72 hours to examine with our courier partners.
- All claims concerning shortages or breakages must be reported to customer service within 24 hours of the order delivery. Three working days are needed to get investigated and review your request. If any shipment is tampered with or damaged, please do not accept it.
- If our reverse pick-up service is not open at your location, you will need to self-ship the product via any reliable courier partner.
- We are not answerable for damages post-delivery. We do not take accountability for the misplacement of products post-delivery.
- We possess the right to delay deliveries to any part of the country at any time if so authorised.
- Products with a date of expiration of below three months would be available for a return, wherein the complete amount of the product will be credited to the concerned person. No returns or refund requests will be allowed for products whose expiry date is more than three months.
- Orders, once dispatched, are not available for cancellation.
- Discount vouchers are designated for one-time use only and shall be interpreted as used even if you cancel the order.
- If you had obtained any kind of loyalty points for an order, the same will be attributed back to your account in the case of a cancellation.
- In case of a return or cancellation, the refund shall be inducted post the return of the product to us and affirmation of the product and packing.
Return & Exchange Policy
- Origine Naturspired products are non-returnable due to the product's hygiene/health and personal care/wellness/consumable nature.
- If you want a refund or replacement, please send us an email with the Images of the Product, Invoice, Inner & Outer Packaging and Batch Number to email@example.com, within 24 hours of the order delivery. We would require 48-72 hours to revert.
- Kindly take an image of the damaged/tampered side of the product or package.
- Please allow us 10 to 15 days from the day you return your package for your request to be processed. We may contact you to determine the damage or break in the product before issuing a refund/replacement.
- You will be eligible for a full refund or exchange without incurring any further charges if it is the case of:
- Package has accessories missing.
- Damaged or demolished bottles/packs.
- Wrong product delivery.
- Expired product delivery.
- If you received the incorrect product, we request you keep the product safe, saleable, and undamaged in its original packaging. Retain the Invoice and original manufacturer's packaging for successful pick-up and return.
- Returns will not be accepted if:
- The product is damaged or destroyed.
- It is without an Invoice.
- It is with tampered batch number and price
- It is without its original packaging.
- Please do not use the object you have raised a complaint about.
- If a pilfered delivery was received, pilferage claims must be made within 24 hours of the order delivery.
- Products once delivered, will not be suitable for a refund if it falls under any of the scenarios stated below:
- Failure to present adequate information about the case.
- Failure to provide snapshots of the Invoice, packet and box (if any).
- Damages due to negligence, improper usage or wrong application will not be included under our Exchange/Returns Policy. Please note that orders for Festive Gift boxes are not suitable for exchange or refund. Additionally, the exchange of products due to allergic reactions is not applicable.
Refund & Replacement Policy
We may contact you to determine the damage or break in the product before issuing a refund/replacement.
Refunds will be through bank transfers. No cash refunds will be made. It would take our team at least 5 to 7 business days post refund induction to initiate the online refund.
In the case of NEFT, it would need us at least 5 to 7 business days post refund initiation to refund your product. For Prepaid orders, the amount shall be credited to your account through which the payment was made. Therefore, it may take 7-10 business days for the amount to display in your account.
Note For The Consumers
We go to extended lengths for a smooth user experience. However, at times we need to be stringent with our policies to assist our consumers better. For example, we have noticed that although most of our customers have genuine concerns and are always upfront to support, some accounts abuse our liberal return and exchange policies. These records typically return items, choose not to admit our shipments or demand cashback for issues we are not responsible for. Hence, our regular customers are seized of the opportunity to purchase these products themselves. Our customer care support team possesses the right to evaluate, judge, and then take the required action at their consideration to protect our customers' requests.
Impairment & Damages
We take the utmost care and responsibility while sending our products to you. Your package is selected and goes through an extended quality check to present the best to you. However, if you have obtained partial, void or broken items through your order on our website directly, kindly reach the customer service team within 24 hours of the order delivery. Please keep a note of the following:
- Do not use the products
- Take proper pictures of the products
- Keep the receipt copy with you
If, however, the order is placed through an online marketplace, please raise the concern to our consumer service team. Jeena Sikho Lifecare Ltd. & Origine Naturspired are not accountable for any mishaps created in such a case.
Change of Packaging
Packaging, bottles and presentations at Jeena Sikho Lifecare Ltd. & Origine Naturspired undergo constant modification and changes without altering the formulation and effectiveness of the product. These differences are for seamless user experience and compliance with government advice. The appearance and placements of symbols or stickers representing the information concerning the product may vary, conforming to government rules and regulations. There can be variations in the order of sticker and sign, but please be reassured that the product is genuine and untampered.
Our new product packaging policy is slowly shedding outer boxes and packing material to be more eco-friendly. So, in the future, you may start to obtain products without their outer packaging made with paper. This diminished packaging will in no way thwart the authenticity or effectiveness of the products. Decreasing our carbon footprint takes us one step closer to a greener future. Thank you for following our efforts towards ecosystem preservation.
Jeena Sikho Lifecare Ltd. & Origine Naturspired reserve the freedom to eliminate any ongoing or future promotions, offers, sales, gifts and giveaways on the products without any obligations.
For any queries, please reach out to our consumer care team at firstname.lastname@example.org, who will be pleased to clarify your matters.